The short version
- We keep your chats with Nika so we can help you and make Nika better.
- We never keep your voice from conversations. It becomes text and is deleted right away. The only recordings we keep are "Hey Nika" clips, and only if you choose to share them.
- Nika runs on Meliora's own computer. Your chats are not sent to any outside AI company.
- We never sell your information or use it for ads.
Who we are
Nika is run by Meliora Learning Hub, Sasuman Bldg, Crossing Bayabas, Davao City, Philippines. Questions about your information: support@meliora-global.com (our Data Protection Officer).
What Nika keeps
- Your access code and the name your centre gave it.
- Your chats: what you type or say (as text), Nika's answers, and the date and time.
- Talk mode details: the steps that happened (for example "mic turned on") and your browser type, to fix problems. No sound and no words.
- Your internet (IP) address, to stop too many wrong sign-ins and keep the service safe.
What Nika does not keep
- Your voice. In Talk mode, your voice goes to Meliora's computer, is turned into text, and is deleted right away. Only the text is kept, as part of your chat. (The one exception is "Hey Nika" clips you choose to share; see below.)
- Nika's voice. Each spoken answer is made when you ask for it and is not saved.
- Anything when the mic is off. The mic is on only after you tap it. It turns off while Nika speaks and after 30 seconds of quiet.
"Hey Nika" clips
We are teaching Nika to wake up when someone says "Hey Nika". You may choose to record yourself saying it 3 times.
- Only those short clips are saved, never your conversations.
- They are used only to teach Nika to hear her name. Never sold or shared.
- Kept for up to 2 years, then deleted.
- You only share them if you tick "I agree". Students under 18 also need a parent or guardian's OK.
- Changed your mind? Email support@meliora-global.com and we will delete your clips.
Why we use it
- To answer your questions and remember the conversation you are having.
- To help your coach support you.
- To check and improve Nika's answers.
- To keep the service safe and working.
- If a message shows you may not be safe, your centre may reach out to you.
Who can see it
Meliora staff and your coach. Nika's thinking, listening and voice all run on Meliora's own computer. The website runs on a server Meliora rents from Vultr (in Singapore). It passes your messages to Meliora's computer and keeps only short security records (your IP address). We share information only if the law requires it.
How long we keep it
- Chats: 12 months after your course ends
- Talk mode details: 90 days
- IP addresses: 14 days
- "Hey Nika" clips: up to 2 years
After that, they are deleted automatically.
On your phone or computer
One sign-in cookie keeps you signed in (up to 30 days if you tick "Keep me signed in"). Your voice speed, Speaker / Earpiece choice and which notices you have seen are saved only on your device. No tracking or advertising cookies.
Your rights
Under the Data Privacy Act of 2012, you can ask us what we keep about you, get a copy, correct it, ask us to delete it, or say no to how we use it. Email support@meliora-global.com. You can also complain to the National Privacy Commission at privacy.gov.ph.
Students under 18
A parent or guardian must agree before you use Nika. They do this by signing a consent form when you enrol.
Changes
If we change this notice, we will update the date at the top. For big changes, we will tell you in Nika or through your coach.